Generations Credit Union of Rockford, IL is looking to hire a friendly, patient, part-time Member Service Representative / Teller to assist our valued members with a variety of financial transactions. Do you love working in customer service but are looking for better hours and better pay? This part-time position starts at $10.75-$12.00/hr, depending on experience, and offers nice benefits including personal choice time and a 401k plan.

ABOUT GENERATIONS CREDIT UNION (GCU)

We are a solid, community-based, full-service, not-for-profit financial cooperative that has been serving the Rockford area for 75 years. In order to help our members achieve financial success, we deliver a full line of high-quality financial services at the lowest cost and highest rate of return--all in a friendly and personal atmosphere.

Our members are more than just an account number, and every transaction is backed by a smile from someone who knows their name. Our staff, who cares for our members in this way, is essential to our success. So, in turn, we care for our staff. We offer a positive work environment, competitive compensation packages, and opportunities for growth.

A DAY IN THE LIFE AS A MEMBER SERVICE REPRESENTATIVE / TELLER

As a Member Service Representative / Teller, you arrive each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of stability, trust, and security. Cheerfully and in a professional manner, you greet them in person, on the telephone, or by email and enjoy developing and nurturing trusted relationships as you serve their financial needs. You also perform other tasks around our credit union as directed and help keep it tidy, organized, and well-stocked with supplies.

During each shift, you stay busy as you efficiently process routine financial transactions such as deposits, withdrawals, checks, sales of money orders, and loan payments. You also have opportunities to utilize your product knowledge and cross-sell financial products and services to meet the current and future financial needs of our members. Carefully maintaining a cash drawer with all the proper controls and ensuring that it balances at the end of each shift is also an important part of your job.

You are usually the first point of contact for people who want to do transactions, solve problems, or learn more about our credit union. You provide engaging, personal service to our members and truly care about finding real solutions for their financial needs. You are goal-oriented and always learning and improving. You take pride in being the face of GCU and projecting a positive image to our members and prospective members alike!

QUALIFICATIONS FOR A MEMBER SERVICE REPRESENTATIVE / TELLER

High school diploma or GED
Customer service experience
Basic math and computer skills

Experience handling money or answering phones is preferred. Previous financial industry experience is a plus, as is sales experience. You will need the ability to learn about and keep up-to-date on all credit union products and services. In fact, you will need to be willing to immerse yourself in our technology by using our products. Would you be willing to open an account with us and use our mobile app? Do you love working with people? Do you have excellent communication skills? Are you detail-oriented and conscientious? Do you thrive in a fast-paced customer service environment? Are you honest and ethical? If so, then you might just be perfect for this position!

PART-TIME WORK SCHEDULE

This is a part-time position with a 15-20 hour work week on various days M-F and every other Saturday with the opportunity to fill in for vacations and absences. You will have your late evenings and Sundays free!

ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this part-time Member Service Representative / Teller position, please fill out our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

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